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Shipping Policy
At Deux Chevaux, we aim to provide you with a seamless and efficient delivery experience. Please review the following details regarding our shipping process:
Processing Time:
• All orders are processed and shipped within 5 working days of order confirmation, excluding weekends and public holidays.
• If there is any delay in processing your order, we will notify you via email or phone.
Shipping Rates:
• Shipping costs are calculated at checkout and depend on your delivery location and the size of your order.
• We offer standard shipping options, and any available expedited shipping services will also be shown at checkout.
Delivery Time:
• Delivery times vary depending on your location. You will receive an estimated delivery date at checkout.
• Please note that delivery delays can occasionally occur due to factors beyond our control, such as shipping carrier delays, customs, or local postal service issues.
Shipping Locations:
• We currently ship to [insert list of countries or regions].
• If you are located outside of our shipping areas and would like to place an order, please contact us at [email or phone number], and we will try to accommodate your request.
Order Tracking:
• Once your order is shipped, we will send you an email with a tracking number so you can follow your order’s progress until it arrives.
Undeliverable Packages:
• If a package is returned to us as undeliverable due to an incorrect address, refusal to accept delivery, or failure to pick up from a collection point, we may need to charge for re-shipment.
International Shipping and Customs Fees:
• For international orders, additional customs, duties, or taxes may apply based on your country’s regulations. These fees are the responsibility of the customer.
• We are not responsible for any delays caused by customs clearance.
Lost or Damaged Packages:
• In the unlikely event that your package is lost or damaged during transit, please contact us at [email or phone number] with your order details, and we will work to resolve the issue.