Versand

Shipping Policy


At Deux Chevaux, we aim to provide you with a seamless and efficient delivery experience. Please review the following details regarding our shipping process:


Processing Time:


• All orders are processed and shipped within 5 working days of order confirmation, excluding weekends and public holidays.

• If there is any delay in processing your order, we will notify you via email or phone.


Shipping Rates:


• Shipping costs are calculated at checkout and depend on your delivery location and the size of your order.

• We offer standard shipping options, and any available expedited shipping services will also be shown at checkout.


Delivery Time:


• Delivery times vary depending on your location. You will receive an estimated delivery date at checkout.

• Please note that delivery delays can occasionally occur due to factors beyond our control, such as shipping carrier delays, customs, or local postal service issues.


Shipping Locations:


• We currently ship to [insert list of countries or regions].

• If you are located outside of our shipping areas and would like to place an order, please contact us at [email or phone number], and we will try to accommodate your request.


Order Tracking:


• Once your order is shipped, we will send you an email with a tracking number so you can follow your order’s progress until it arrives.


Undeliverable Packages:


• If a package is returned to us as undeliverable due to an incorrect address, refusal to accept delivery, or failure to pick up from a collection point, we may need to charge for re-shipment.


International Shipping and Customs Fees:


• For international orders, additional customs, duties, or taxes may apply based on your country’s regulations. These fees are the responsibility of the customer.

• We are not responsible for any delays caused by customs clearance.


Lost or Damaged Packages:


• In the unlikely event that your package is lost or damaged during transit, please contact us at [email or phone number] with your order details, and we will work to resolve the issue.